Terms and Conditions
Text Messaging Privacy Policy
FIXNET NETWORK SOLUTIONS SMS MARKETING POLICY
Version 1.0 Effective Date: FEB 1, 2025
Note: This Policy is for SMS Marketing Only - This does not supersede FNNS's Privacy Policy.
At FixNet Solutions, we value your privacy and make every effort to respect your wishes and personal information. In line with this commitment, we have established the following policy for the use of our SMS marketing service. Please read it carefully to understand how we collect, use, and manage your phone numbers.
COLLECTION OF PHONE NUMBERS
We collect your phone numbers only when you voluntarily provide them to us, for example, during transactions, inquiries, or when you sign up for our promotional messages. You can opt in to receive these SMS messages either by clicking on on the welcome pop-up (which shows to new users) or in the checkout by checking your SMS sign-up and providing your phone number.
USE OF PHONE NUMBERS FOR SMS
Your phone numbers are primarily used to provide you with personalized services, updates, and promotional offers. These text messages may relate to our products, services, discounts, or any updates that we think may interest you. We may also provide special discounts or offers through SMS messages. SMS messaging charges may be applied by your carrier. We will only share your phone number with our SMS provider, subject to their privacy policy. We use Ring Central to send all SMS communications to users who have opted in. Please view Ring Central's privacy policy here https://www.ringcentral.com/legal/last-update-july-29-2024/privacy-notice.html with information on how they use user information.
OPTING OUT OF MARKETING MESSAGES
If at any time you wish to stop receiving marketing SMS from us, you can opt out by
-Texting STOP to opt-out
-Texting UNSUBSCRIBE to opt-out
-Texting CANCEL to opt-out
-Texting QUIT to opt-out
Please note that the opt-out process may take up to 10 business days to become effective. During this period, you may still receive some messages from us.
PRIVACY OF PHONE NUMBERS
Once you have opted out, we will not send you any more SMS messages, nor will we sell or transfer your phone number to another party.
ACCESS TO PROMOTIONS AND DISCOUNTS
You do not need to sign up for SMS Messages to receive information about current promotions. Current promotions can be found here: www.fixnetsolutions.com Codes and promotions are available for a limited time and may be changed or removed at any time.
CHANGES TO THIS POLICY
We may periodically update this policy. We will notify you about significant changes in the way we treat your information by placing a prominent notice on our site.
We thank you for your understanding and cooperation. If you have any questions or concerns about this policy, please feel free to contact us at (214) 432-3405
Customer and Technician Understandings
All customers and partners must understand that when a technician is onsite completing a task. The technician is only there to complete the takes that had been approved by management and all tasks listed within the Scope Of Work (SOW). If the customer wishes to make any changes to the scope the customer must contact our Billing department ( 214-432-3405 Option 3) for our team to verify and resend any invoices and updating payments.
For the safety of our technicians customers are not to force our technicians in completing tasks that were not approved by upper management. Failure to abide by our terms can result in:
- Delay site completion time
- Rescheduling
- A termination Fee
- Extra trip Fee
- No Further Service From FixNet Network Solutions
Our technicians also have the choice (by management approval) to leave a customers site if technician:
- Consensually being interrupted by Customer
- Unsafe Working Conditions (Will lead to site reschedule, Contact (214) 432-3405 option 1)
- Customer changes Scope Of Work Without Approval
Customers have the right to not grant a technician to work on any equipment. Please be informed that a Turn Away fee will be charged.
Customers can also turn away our technician or have our technicians stop any work only if it will cause store disruptions.
If a customer needs to reschedule a visit the customer is responsible for notifying FixNet Network Solutions 24hours prior to service date. If customer is unable to contact FixNet Network Solutions 24 hours prior to visit, a Turn Around Fee will be charged to the customer.
If at any point a technician is unprofessional or causes damages to a site. A thorough investigation will be taken place.
If the investigation is in the Customers Favor (depending on circumstances), FixNet Network Solutions will take responsibility for damages caused by our technician.
If investigation is in the technician's favor the customer is required to pay the Full quoted estimate, Termination fee, and investigation fees.
Agreements
All agreements are to be pre approved and written and signed buy both a FixNet Network Solutions Manager.
Estimate, Billing, and Survey
All commercial sites require Fixnet network Solutions to conduct a survey. The survey helps FixNet Solutions and the customer a better understanding of how long a site may take, and what materials or equipment will be needed. Our surveyor will present a Estimate to the customer before leaving a site or completing the site. Fixnet network Solutions can also send out an estimate over the phone if the customer contacts Scheduling and gets transferred to one of out project coordinators. Customer will work one of our the coordinators and we will send over a estimate to the customer.
Please be advised:
PLEASE BE ADVISED: Estimates provided by "FixNet Network Solutions LLC" are based on available information at the time of estimation and are subject to change based on unforeseen circumstances or additional requirements. (Quote may Increase)